Boil Water Notices

Hurricane Updates: If you lost water pressure during the storm, boil drinking and cooking water for at least one minute as a precaution. Communication systems could be affected by storm impacts and precautionary boil water notice communications may not reach everyone. The City of Lakeland sends texts or email alerts directly to those impacted using the contact information associated with your Lakeland Electric billing account. Customers impacted will receive the lift notice in the same manner. The website does not automatically update and may not provide the most up-to-date information available.
If you are a Polk County Water Utilities customer, please contact their Customer Service at (863) 298-4100.

• Current Boil Water Notices

   

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  Updated 10/29/2024 at 8:15 AM

  Please note: The website does not automatically update when notices are sent. Please use Everbridge phone, text, and email communications as your primary source for boil water notices and rescind communications. If you need to update your contact information in our system, please contact Lakeland Electric Customer Service at (863) 834-9535.

  
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  Planned Outages:

  • The City of Lakeland Water Utilities is scheduling a temporary water outage for addresses 902-933 West Seventh Street from 10-17-2024 09:00 AM through 10-17-2024 02:00 PM. This notice is associated with order number 4933860.

  Following this temporary water outage, the City of Lakeland Water Utilities will issue a precautionary boil water notification. During this time, we advise that all water used for consumption be boiled prior to consumption. A rolling boil of one minute is sufficient. As an alternative, bottled water may be used.

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  PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

   

  Date Issued	Street Name	Address Range	Work Order	Date Rescinded
  10/28/2024	Exchange Avenue	2624	4941128
  10/28/2024	Rotary Drive	1717-1824	4941128
  10/27/2024	Derby Drive	3900-3970	4941115
  10/27/2024	Rockingham Road	601-702	4941115
  10/25/2024	North Webster Avenue	1725-1739	4939979	October 27, 2024
  10/25/2024	Harmony Hills Loop	804-928	4939979	October 27, 2024
  10/25/2024	Featherwood Trail	ALL	4939992	October 27, 2024
  10/23/2024	Marion Drive	2415-2525	4896647	October 24, 2024
  10/23/2024	South Combee Road	3305-3362	4896647	October 24, 2024
  10/23/2024	Blair Circle North	2405-2535	4896647	October 24, 2024
  10/23/2024	Spanish Oaks Drive	5128-5163	4937555	October 24, 2024
  10/23/2024	Crystal Grove Drive	1677	4937528	October 24, 2024
  10/22/2024	Evergreen Drive	ALL	4937333	October 24, 2024
  10/20/2024	West Patterson Street	306-727	4936024	October 22, 2024
  10/20/2024	Nansemond Ave	439-416	4936013	October 22, 2024
  10/20/2024	Suffolk Circle	2313-2332	4936013	October 22, 2024
  10/20/2024	Hampton Ave	417-440	4936013	October 22, 2024
  10/19/2024	Marian Lane	619-625	4936005	October 21, 2024
  10/19/2024	Zella Lane	702-791	4936005	October 21, 2024
  10/19/2024	South Remington Road	4503-4587	4936005	October 21, 2024
  10/19/2024	West Remington Road	609-637	4936005	October 21, 2024
  10/18/2024	South Dakota Avenue	1016	4934839	October 21, 2024
  10/18/2024	West Highland Street	321-534	4934839	October 21, 2024
  10/17/2024	West Seventh Street	902-933	4933860	October 20, 2024
  10/16/2024	Staunton Ave	1703-1735	4933945	October 18, 2024
  10/16/2024	Rosshire Court	ALL	4933688	October  18, 2024
  10/15/2024	East Main Street	1002-1145	4933514	October 17, 2024
  10/15/2024	Roanoke Avenue	1726-1733	4933508	October 17, 2024
  10/15/2024	Fredericksburg Place	2003-2027	4933508	October 17, 2024
  10/15/2024	Crestview Avenue	1018-1103	4932942	October 16, 2024
  10/14/2024	Mount Airy Avenue	1144-1104	4932457	October 16, 2024
  10/14/2024	Lake Lure Loop West	936-921	4932457	October 16, 2024
  10/14/2024	Haywood Street	2408-2526	4932457	October 16, 2024
  10/14/2024	Washington Avenue	1627	4932458	October 16, 2024
  10/14/2024	West Valencia Street	514	4932458	October 16, 2024
  10/14/2024	Interstate Drive	2510-2700	4932442	October 16, 2024
  10/14/2024	Talon Crest Drive	3915-3976	4929839	October 16, 2024
  10/13/2024	Dogwood Place	3616-3648	4932364	October 16, 2024
  10/13/2024 (Extended)	East Fern Road	1615-1731	4932343	October 16, 2024
  10/13/2024 (Extended)	East Elm Road	1610-1722	4932343	October 16, 2024
  10/13/2024	S Florida Ave	4200-4204	4932341	October 14, 2024
  10/13/2024	E Carlisle St	207	4932341	October 14, 2024
  10/13/2024	Modest Rd	ALL	4932346	October 16, 2024
  10/13/2024	Lowell South	ALL	4932346	October 16, 2024
  10/13/2024	Washington Ave	ALL	4932346	October 16, 2024
  10/12/2024	Fredricksberg Ave	1734	4929588	October 14, 2024
  10/12/2024	Petersburg Ave	1737	4929588	October 14, 2024
  10/12/2024	Curran St	1902-1910	4929588	October 14, 2024
  10/12/2024	Seneca Ave	1806-1826	4932255	October 14, 2024
  10/12/2024	Creek Glen Road	4304-4335	4929559	October 14, 2024
  10/12/2024	Pipkin Creek Road	4316-4434	4929559	October 14, 2024
  10/12/2024	West Alamo Drive	ALL	4929581	October 14, 2024
  10/12/2024	Cortez Street	ALL	4929581	October 14, 2024
  10/12/2024	Dail Road	ALL	4929581	October 14, 2024
  10/12/2024	Evergreen Drive	1203-1233	4929798	October 15, 2024
  10/11/2024	Condor Drive	6001-6076	4929794	October 14, 2024
  10/11/2024	Swallow Drive	5960-6144	4929794	October 14, 2024
  10/11/2024	Monterey Lane	1606-1631	4929596	October 13, 2024
  10/11/2024	7th Court	1318-1339	4929646	October 13, 2024
  10/11/2024	West 7th Street	1603-1631	4929646	October 13, 2024
  10/11/2024	North Brunell Pkwy	1102-1333	4929646	October 13, 2024
  10/11/2024 (Extended)	Garden Drive	411-483	4929739	October 16, 2024
  10/11/2024 (Extended)	Garden Drive North	486-615	4929739	October 16, 2024
  10/11/2024 (Extended)	Garden Drive South	509 and 481-614	4929739	October 16, 2024
  10/11/2024	Creekside Dr	2137-2217	4929644	October 14, 2024
  10/11/2024	Noretta Ln	2103-2221	4929644	October 14, 2024
  10/11/2024	Marian Ln	619-625	4929613	October 13, 2024
  10/11/2024	Zella Ln	702-791	4929613	October 13, 2024
  10/11/2024	S Remington Rd	4503-4587	4929613	October 13, 2024
  10/11/2024	W Remington Rd	609-637	4929613	October 13, 2024
  10/11/2024	Dogwood Lane	ALL	4929654	October 13, 2024
  10/11/2024	Penny Lane	729	4929654	October 13, 2024
  10/11/2024	North Socrum Loop	5375-5399	4929593	October 13, 2024
  10/10/2024	Angelina Ln.	708-739	4929633	October 14, 2024
  10/10/2024	Rolling Woods Ln.	1315-1325	4929585	October 12, 2024
  10/10/2024	Emerald Terrace	3815	4929585	October 12, 2024
  10/10/2024	Lake Point Dr.	5602-5630 and 1102-1249	4929577	October 12, 2024
  10/10/2024	Elon Crest Dr.	5020-5030	4929592	October 12, 2024
  10/10/2024	Williamstown Blvd.	4500-5181	4929592	October 12, 2024
  10/10/2024	Hollingsworth Hills Ave.	2210-2440	4929565	October 12, 2024
  10/8/2024	Feather Drive	3700-3802	4929377	October 11, 2024
  10/8/2024	South Westgate Avenue	603-631	4928930	October 9, 2024
  10/6/2024	Creekside Drive	2117-2123	4928196	October 7, 2024
  10/6/2024	Noretta Lane	2103-2221	4928196	October 7, 2024
  10/2/2024	Crestview Avenue	902-808	4924665	October 4, 2024
  10/2/2024	West Memorial Boulevard	1430-1200	4924665	October 4, 2024
  10/2/2024	Woodgreen Lane	ALL	4925410	October 4, 2024
  10/2/2024	Forestgreen East	ALL	4925410	October 4, 2024
  10/2/2024	Forestgreen North	2823-2907	4925410	October 4, 2024
  10/2/2024	Oak Tree Lane	2916-2985	4924691	October 5, 2024
  10/2/2024	Parkhurst Avenue	1149	4924685	October 4, 2024
  10/2/2024	North Webster Avenue	1306	4924685	October 4, 2024
  10/2/2024	West Sixth Street	629-1036	4924685	October 4, 2024
  10/1/2024	Badger Road	2715-2833	4836689	October 3, 2024
  10/1/2024	Holden Road	4004-4033	4836689	October 3, 2024
  10/1/2024	Waterview Boulevard West	1122-1235	4924374	October 3, 2024
  9/28/2024	Turnberry Drive	3400-3480	4922059	September 30, 2024
  9/25/2024	Hope Way West	350, 354, and 358	4918572	September 28, 2024
  9/24/2024	Tanager Court	327-347	4917905	September 30, 2024
  9/23/2024	Laurel Glen Drive	2410-2436	4917846	September 26, 2024
  9/21/2024	Sutton Ridge Avenue	2110-2121	4917414	September 25, 2024
  9/20/2024	Olive Street	1202-1604	4916001	September 22, 2024
  9/19/2024	Lake Hollingsworth Drive	175 and 210	4883772	September 23, 2024
  9/18/2024	Barnie Lane	2802-2831	4915253	September 21, 2024
  9/17/2024	Halcyon Court	1103-1133	4656310	September 20, 2024
  9/17/2024	Inwood Lane	1104-1124	4656310	September 20, 2024
  9/17/2024	Jungle Court	1103-1124	4656310	September 20, 2024
  9/17/2024	Jungle Street	2221-2345	4656310	September 20, 2024
  9/17/2024	West Memorial boulevard	647, 705, and 717	4914051	September 18, 2024
  9/16/2024	East Lake Parker Drive	821, 825, 829, and 845	4656310	September 19, 2024
  9/16/2024	Lakeview Street	2180-2192	4656310	September 19, 2024

   

• What is a Boil Water Notice?

  On April 30th, 2021, City of Lakeland Water Utilities implemented a new way that embraces technology to notify customers when important events happen like: Precautionary Boil Water Notices, Planned Water Outages, etc.

  For the past several decades, City of Lakeland crews would manually hang a notice called a door hanger on the front doors of impacted customers. This system is antiquated and a common complaint from customers is that they don’t typically use the front door and may enter through the garage or a side door. Those types of notifications are now being sent directly to the customer through a phone call, text message, or email that is associated with the customer’s Water Utility account.

  Bill Anderson, Director of Water Utilities said, “Notification systems using the latest technology have been around and used by some of our neighboring communities for years. I’m excited that we will be adopting this type of direct contact method going forward. We want our customers to be safe and know the issues that may be impacting them. A direct contact method almost like the reverse 911 systems is a much better way to keep our citizens informed compared to a door hanger that oftentimes is missed by the customer.”

  To ensure utility customers continue to receive important notifications, it is critical that each customer provide Lakeland Electric Customer Service with their contact information and update it when necessary. This can be done through the Customer Portal at LakelandElectric.com or by contacting Lakeland Electric Customer Service at (863) 834-9535.

  Customers impacted by a notification message will receive it in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of (863) 834-6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  
  During this notification process, customers will be asked to confirm receipt of the message. If a customer does not confirm receipt of the notification, their next contact method will be used to inform them of this notification. Once a customer confirms, the system will stop and recognize receipt of the notification.

  These important messages will inform the impacted customer of the situation and reason for notification. At no time, will these notifications ask for any personal information or request payment. Customers reached by phone or text will be asked to respond by pressing a confirmation code so the system recognizes the customer was reached and the notification message was delivered.

   

• What is a Precautionary Notice?

  The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

• Water Treatment

  A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

• Household Treatment Tips

  Boil water for one minute and cool before use. Follow these tips:

  • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
  • Discard any ice from automatic ice-makers.
  • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
  • Allow the water to run until it is clear before washing clothes.
• Notice Delivery

  Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants.

  Customers will receive a notification message.  Precautionary Boil Water notices and Lift notices will be delivered in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of (863) 834-6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  For additional Precautionary Boil Water Notice or Water Quality questions please call (863) 834-6802.