• Instagram Icon
  • Vimeo Icon
  • YouTube Icon
  • Nextdoor Icon
  • Search Icon
Contact Us
main content

Boil Water Notices

 

Hurricane Updates: If you lost water pressure during the storm, boil drinking and cooking water for at least one minute as a precaution. Communication systems could be affected by storm impacts and precautionary boil water notice communications may not reach everyone. The City of Lakeland sends texts or email alerts directly to those impacted using the contact information associated with your Lakeland Electric billing account. Customers impacted will receive the lift notice in the same manner. The website does not automatically update and may not provide the most up-to-date information available.
If you are a Polk County Water Utilities customer, please contact their Customer Service at (863) 298-4100.

 

  • Current Boil Water Notices

     


    Updated 10/29/2024 at 8:15 AM

    Please note: The website does not automatically update when notices are sent. Please use Everbridge phone, text, and email communications as your primary source for boil water notices and rescind communications. If you need to update your contact information in our system, please contact Lakeland Electric Customer Service at (863) 834-9535.


    If viewing on mobile, you may need to turn your device to landscape view.


    Planned Outages:

    • The City of Lakeland Water Utilities is scheduling a temporary water outage for addresses 902-933 West Seventh Street from 10-17-2024 09:00 AM through 10-17-2024 02:00 PMThis notice is associated with order number 4933860.

    Following this temporary water outage, the City of Lakeland Water Utilities will issue a precautionary boil water notification. During this time, we advise that all water used for consumption be boiled prior to consumption. A rolling boil of one minute is sufficient. As an alternative, bottled water may be used.


    PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

     

    Date Issued

    Street Name

    Address Range

    Work Order

    Date Rescinded

    10/28/2024

    Exchange Avenue 2624 4941128

     

    10/28/2024

    Rotary Drive 1717-1824 4941128

     

    10/27/2024

    Derby Drive 3900-3970 4941115

     

    10/27/2024

    Rockingham Road 601-702 4941115

     

    10/25/2024

    North Webster Avenue 1725-1739 4939979

    October 27, 2024  

    10/25/2024

    Harmony Hills Loop 804-928 4939979

    October 27, 2024  

    10/25/2024

    Featherwood Trail ALL 4939992

    October 27, 2024 

    10/23/2024

    Marion Drive 2415-2525 4896647

    October 24, 2024  

    10/23/2024

    South Combee Road 3305-3362 4896647

     October 24, 2024 

    10/23/2024

    Blair Circle North  2405-2535 4896647

     October 24, 2024 

    10/23/2024

    Spanish Oaks Drive 5128-5163 4937555

    October 24, 2024  

    10/23/2024

    Crystal Grove Drive 1677 4937528

    October 24, 2024  

    10/22/2024

    Evergreen Drive ALL 4937333

    October 24, 2024 

    10/20/2024

    West Patterson Street 306-727 4936024

     October 22, 2024 

    10/20/2024

    Nansemond Ave 439-416 4936013

    October 22, 2024  

    10/20/2024

    Suffolk Circle 2313-2332 4936013

    October 22, 2024  

    10/20/2024

    Hampton Ave 417-440 4936013

    October 22, 2024 

    10/19/2024

    Marian Lane 619-625 4936005

    October 21, 2024  

    10/19/2024

    Zella Lane 702-791 4936005

    October 21, 2024  

    10/19/2024

    South Remington Road 4503-4587 4936005

    October 21, 2024  

    10/19/2024

    West Remington Road 609-637 4936005

    October 21, 2024  

    10/18/2024

    South Dakota Avenue 1016 4934839

    October 21, 2024  

    10/18/2024

    West Highland Street 321-534 4934839

    October 21, 2024 

    10/17/2024

    West Seventh Street 902-933 4933860

     October 20, 2024

    10/16/2024

    Staunton Ave 1703-1735 4933945

    October 18, 2024 

    10/16/2024

    Rosshire Court ALL 4933688

    October  18, 2024 

    10/15/2024

    East Main Street 1002-1145 4933514

     October 17, 2024 

    10/15/2024

    Roanoke Avenue 1726-1733 4933508

     October 17, 2024

    10/15/2024

    Fredericksburg Place 2003-2027 4933508

    October 17, 2024 

    10/15/2024

    Crestview Avenue 1018-1103 4932942

    October 16, 2024  

    10/14/2024

    Mount Airy Avenue 1144-1104 4932457

    October 16, 2024  

    10/14/2024

    Lake Lure Loop West 936-921 4932457

    October 16, 2024  

    10/14/2024

    Haywood Street 2408-2526 4932457

    October 16, 2024  

    10/14/2024

    Washington Avenue 1627 4932458

    October 16, 2024  

    10/14/2024

    West Valencia Street 514 4932458

    October 16, 2024  

    10/14/2024

    Interstate Drive 2510-2700 4932442

    October 16, 2024  

    10/14/2024

    Talon Crest Drive 3915-3976 4929839

    October 16, 2024  

    10/13/2024

    Dogwood Place 3616-3648 4932364

    October 16, 2024 

    10/13/2024 (Extended)

    East Fern Road 1615-1731 4932343

     October 16, 2024 

    10/13/2024 (Extended)

    East Elm Road 1610-1722 4932343

     October 16, 2024 

    10/13/2024

    S Florida Ave 4200-4204 4932341

     October 14, 2024

    10/13/2024

    E Carlisle St 207 4932341

    October 14, 2024 

    10/13/2024

    Modest Rd ALL 4932346

    October 16, 2024  

    10/13/2024

    Lowell South ALL 4932346

    October 16, 2024  

    10/13/2024

    Washington Ave ALL 4932346

    October 16, 2024 

    10/12/2024

    Fredricksberg Ave 1734 4929588

    October 14, 2024  

    10/12/2024

    Petersburg Ave 1737 4929588

    October 14, 2024  

    10/12/2024

    Curran St 1902-1910 4929588

    October 14, 2024  

    10/12/2024

    Seneca Ave 1806-1826 4932255

    October 14, 2024 

    10/12/2024

    Creek Glen Road 4304-4335 4929559

    October 14, 2024 

    10/12/2024

    Pipkin Creek Road 4316-4434 4929559

     October 14, 2024 

    10/12/2024

    West Alamo Drive ALL 4929581

      October 14, 2024

    10/12/2024

    Cortez Street ALL 4929581

     October 14, 2024

    10/12/2024

    Dail Road ALL 4929581

    October 14, 2024 

    10/12/2024

    Evergreen Drive 1203-1233 4929798

    October 15, 2024 

    10/11/2024

    Condor Drive 6001-6076 4929794

    October 14, 2024 

    10/11/2024

    Swallow Drive 5960-6144 4929794

     October 14, 2024 

    10/11/2024

    Monterey Lane 1606-1631 4929596

    October 13, 2024  

    10/11/2024

    7th Court 1318-1339 4929646

    October 13, 2024  

    10/11/2024

    West 7th Street 1603-1631 4929646

    October 13, 2024  

    10/11/2024

    North Brunell Pkwy 1102-1333 4929646

    October 13, 2024  

    10/11/2024 (Extended)

    Garden Drive 411-483 4929739

    October 16, 2024  

    10/11/2024 (Extended)

    Garden Drive North 486-615 4929739

    October 16, 2024  

    10/11/2024 (Extended)

    Garden Drive South 509 and 481-614  4929739

    October 16, 2024  

    10/11/2024

    Creekside Dr 2137-2217 4929644

     October 14, 2024 

    10/11/2024

    Noretta Ln 2103-2221 4929644

    October 14, 2024 

    10/11/2024

    Marian Ln 619-625 4929613

     October 13, 2024 

    10/11/2024

    Zella Ln 702-791 4929613

    October 13, 2024  

    10/11/2024

    S Remington Rd 4503-4587 4929613

    October 13, 2024  

    10/11/2024

    W Remington Rd 609-637 4929613

    October 13, 2024  

    10/11/2024

    Dogwood Lane ALL 4929654

    October 13, 2024  

    10/11/2024

    Penny Lane 729 4929654

    October 13, 2024  

    10/11/2024

    North Socrum Loop 5375-5399 4929593

    October 13, 2024 

    10/10/2024

    Angelina Ln. 708-739 4929633

    October 14, 2024 

    10/10/2024

    Rolling Woods Ln. 1315-1325 4929585

    October 12, 2024 

    10/10/2024

    Emerald Terrace 3815 4929585

     October 12, 2024

    10/10/2024

    Lake Point Dr. 5602-5630 and 1102-1249  4929577

    October 12, 2024 

    10/10/2024

    Elon Crest Dr. 5020-5030 4929592

    October 12, 2024 

    10/10/2024

    Williamstown Blvd. 4500-5181 4929592

     October 12, 2024

    10/10/2024

    Hollingsworth Hills Ave. 2210-2440 4929565

     October 12, 2024

    10/8/2024

    Feather Drive 3700-3802 4929377

    October 11, 2024 

    10/8/2024

    South Westgate Avenue 603-631 4928930

    October 9, 2024 

    10/6/2024

    Creekside Drive 2117-2123 4928196

    October 7, 2024 

    10/6/2024

    Noretta Lane 2103-2221 4928196

    October 7, 2024

    10/2/2024

    Crestview Avenue 902-808 4924665

    October 4, 2024  

    10/2/2024

    West Memorial Boulevard 1430-1200 4924665

    October 4, 2024  

    10/2/2024

    Woodgreen Lane ALL 4925410

    October 4, 2024  

    10/2/2024

    Forestgreen East ALL 4925410

    October 4, 2024  

    10/2/2024

    Forestgreen North 2823-2907 4925410

    October 4, 2024  

    10/2/2024

    Oak Tree Lane 2916-2985 4924691

     October 5, 2024

    10/2/2024

    Parkhurst Avenue 1149 4924685

    October 4, 2024  

    10/2/2024

    North Webster Avenue 1306 4924685

     October 4, 2024 

    10/2/2024

    West Sixth Street 629-1036 4924685

    October 4, 2024 

    10/1/2024

    Badger Road 2715-2833 4836689

    October 3, 2024 

    10/1/2024

    Holden Road 4004-4033 4836689

     October 3, 2024 

    10/1/2024

    Waterview Boulevard West 1122-1235 4924374

    October 3, 2024  

    9/28/2024

    Turnberry Drive 3400-3480 4922059

    September 30, 2024 

    9/25/2024

    Hope Way West 350, 354, and 358 4918572

    September 28, 2024 

    9/24/2024

    Tanager Court 327-347 4917905

    September 30, 2024 

    9/23/2024

    Laurel Glen Drive 2410-2436 4917846

    September 26, 2024 

    9/21/2024

    Sutton Ridge Avenue 2110-2121 4917414

    September 25, 2024 

    9/20/2024

    Olive Street 1202-1604 4916001

    September 22, 2024 

    9/19/2024

    Lake Hollingsworth Drive 175 and 210 4883772

    September 23, 2024 

    9/18/2024

    Barnie Lane 2802-2831 4915253

    September 21, 2024 

    9/17/2024

    Halcyon Court 1103-1133 4656310

    September 20, 2024 

    9/17/2024

    Inwood Lane 1104-1124 4656310

    September 20, 2024 

    9/17/2024

    Jungle Court 1103-1124 4656310

     September 20, 2024

    9/17/2024

    Jungle Street 2221-2345 4656310

     September 20, 2024

    9/17/2024

    West Memorial boulevard 647, 705, and 717 4914051

    September 18, 2024 

    9/16/2024

    East Lake Parker Drive 821, 825, 829, and 845 4656310

    September 19, 2024 

    9/16/2024

    Lakeview Street 2180-2192 4656310

    September 19, 2024

     

  • What is a Boil Water Notice?

    On April 30th, 2021, City of Lakeland Water Utilities implemented a new way that embraces technology to notify customers when important events happen like: Precautionary Boil Water Notices, Planned Water Outages, etc.

    For the past several decades, City of Lakeland crews would manually hang a notice called a door hanger on the front doors of impacted customers. This system is antiquated and a common complaint from customers is that they don’t typically use the front door and may enter through the garage or a side door. Those types of notifications are now being sent directly to the customer through a phone call, text message, or email that is associated with the customer’s Water Utility account.

    Bill Anderson, Director of Water Utilities said, “Notification systems using the latest technology have been around and used by some of our neighboring communities for years. I’m excited that we will be adopting this type of direct contact method going forward. We want our customers to be safe and know the issues that may be impacting them. A direct contact method almost like the reverse 911 systems is a much better way to keep our citizens informed compared to a door hanger that oftentimes is missed by the customer.”

    To ensure utility customers continue to receive important notifications, it is critical that each customer provide Lakeland Electric Customer Service with their contact information and update it when necessary. This can be done through the Customer Portal at LakelandElectric.com or by contacting Lakeland Electric Customer Service at (863) 834-9535.

    Customers impacted by a notification message will receive it in the following order:

    1) Phone calls will be the first notification attempt and reflect the Caller ID number of (863) 834-6802.
    2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
    3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.


    During this notification process, customers will be asked to confirm receipt of the message. If a customer does not confirm receipt of the notification, their next contact method will be used to inform them of this notification. Once a customer confirms, the system will stop and recognize receipt of the notification.

    These important messages will inform the impacted customer of the situation and reason for notification. At no time, will these notifications ask for any personal information or request payment. Customers reached by phone or text will be asked to respond by pressing a confirmation code so the system recognizes the customer was reached and the notification message was delivered.

     

  • What is a Precautionary Notice?

    The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

  • Water Treatment

    A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

  • Household Treatment Tips

    Boil water for one minute and cool before use. Follow these tips:

    • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
    • Discard any ice from automatic ice-makers.
    • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
    • Allow the water to run until it is clear before washing clothes.
  • Notice Delivery

    Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants.

    Customers will receive a notification message.  Precautionary Boil Water notices and Lift notices will be delivered in the following order:

    1) Phone calls will be the first notification attempt and reflect the Caller ID number of (863) 834-6802.
    2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
    3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

    For additional Precautionary Boil Water Notice or Water Quality questions please call (863) 834-6802.