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Boil Water Notices


Boiled water notices are issued to all properties that are affected. If your address did not receive a door tag or phone call and the address is not on the list below, then your water is safe to drink.

  • Current Boil Water Notices

    Updated 12/2/2021 at  1:33 PM

     


    If viewing on mobile, you may need to turn your device to landscape view.


    PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

    Date Issued Street Name Address Range Work Order Date Rescinded
    12/2/2021 Choctaw Av

    445 - 519

    4398458  
    12/1/2021 Crystal Hills Dr

    3002 - 3242

    4394886  
    12/1/2021 Crystal Hills LP S

    3105-3227

    4394886  
    12/1/2021 Crystal Hills LP E

    2402-2424

    4394886  
    12/1/2021 Crystals Hills LP W

    2410-2427

    4394886  
    12/1/2021 Fitzgerald Rd

    350

    4105071  
    12/1/2021 David St

    5215-5345

    4105071  
    12/1/2021 Kyle St

    2415-2521

    4398047  
    12/1/2021 Lake Morton Av

    91

    4398132  
    12/1/2021 Chiles St

    732-748

    4398132  
    11/30/2021 Creeks Vista Bl

    1816-1894

    4397714 December 1, 2021 
    11/29/2021 Gardner Oaks Ln

    3104-3235

    4397659 December 1, 2021
    11/26/2021 Martin Av

    2620

    4395200 November 28, 2021  
    11/26/2021 Handley Bl

    1518

    4395200 November 28, 2021  
    11/26/2021 New Jersey Rd

    2445-2505

    4395200 November 28, 2021 
    11/24/2021 Baird Av

    3215-3240

    4395089 November 26, 2021 
    11/24/2021 Crestview Av

    1106-1145

    4395083 November 26, 2021 
    11/24/2021 Atlantic Av

    1129-1215

    4395083 November 26, 2021 
    11/24/2021 Keuka Lp

    3004-3183

    4394372 November 26, 2021
    11/23/2021 Gardner Rd

    3205-3214

    4394228 November 27, 2021 
    11/22/2021 Thornwood Wy

    303-328

    4393922 November 24, 2021 
    11/20/2021 E Gary Rd

    1604-1717

    4393804 November 22, 2021 
    11/17/2021 Faye Av

    1428-1650

    4392396  November 19, 2021
    11/17/2021 George Jenkins Bl

    1705-1747

    4392155 November 19, 2021 
    11/16/2021 Reynolds Rd

    3130-3240

    4392154 November 18, 2021  
    11/16/2021 S Tennessee Av

    830-842

    4392039 November 18, 2021  
    11/16/2021 Arapahoe Av

    449-519

    4391834 November 18, 2021 
    11/14/2021 Strickland Manor

    3901-3972

    4390810 November 16, 2021 
    11/11/2021 S Florida Av

    4750-4790

    4389691 November 13, 2021 
    11/11/2021 Laurel Point Dr S

    4403-4454

    4389687  November 13, 2021
    11/11/2021 Clayton Av S

    714-802

    4389693 November 14, 2021 
    11/11/2021 George Jenkins Bl

    1057-1317

    4389690 November 14, 2021 
    11/10/2021 Stella Av

    601 - 618

    4386002 November 12, 2021 
    11/10/2021 Woodhill Dr N

    328-366

    4389203 November 12, 2021 
    11/8/2021 Dovetail Ln S

    3609-3649

    4388810 November 11, 2021 

     

  • What is a Boil Water Notice?

    On April 30th, City of Lakeland Water Utilities implemented a new way that embraces technology to notify customers when important events happen like: Precautionary Boil Water Notices, Planned Water Outages, etc.

    For the past several decades, City of Lakeland crews would manually hang a notice called a door hanger on the front doors of impacted customers. This system is antiquated and a common complaint from customers is that they don’t typically use the front door and may enter through the garage or a side door. Since April 30, 2021, those types of notifications are being sent directly to the customer through a phone call, text message, or email that is associated with the customer’s Water Utility account.

    Bill Anderson, Director of Water Utilities said, “Notification systems using the latest technology have been around and used by some of our neighboring communities for years. I’m excited that we will be adopting this type of direct contact method going forward. We want our customers to be safe and know the issues that may be impacting them. A direct contact method almost like the reverse 911 systems is a much better way to keep our citizens informed compared to a door hanger that oftentimes is missed by the customer.”

    To ensure utility customers continue to receive important notifications, it is critical that each customer provide Lakeland Electric Customer Service with their contact information and update it when necessary. This can be done through the Customer Portal at LakelandElectric.com or by contacting Lakeland Electric Customer Service at 863.834.9535.

    Customers impacted by a notification message will receive it in the following order:

    1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
    2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
    3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.


    During this notification process, customers will be asked to confirm receipt of the message. If a customer does not confirm receipt of the notification, their next contact method will be used to inform them of this notification. Once a customer confirms, the system will stop and recognize receipt of the notification.

    These important messages will inform the impacted customer of the situation and reason for notification. At no time, will these notifications ask for any personal information or request payment. Customers reached by phone or text will be asked to respond by pressing a confirmation code so the system recognizes the customer was reached and the notification message was delivered.

     

  • What is a Precautionary Notice?

    The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

  • Water Treatment

    A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

  • Household Treatment Tips

    Boil water for one minute and cool before use. Follow these tips:

    • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
    • Discard any ice from automatic ice-makers.
    • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
    • Allow the water to run until it is clear before washing clothes.
  • Notice Delivery

    Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants.

    Customers impacted by a notification message will receive the lift notice in the same manner.  Precautionary Boil Water notices and Lift notices will be delivered in the following order:

    1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
    2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
    3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

    For additional Precautionary Boil Water Notice or Water Quality questions please call (863) 834-6802.