Boil Water Notices

Boiled water notices are issued to all properties that are affected. If your address did not receive a door tag or phone call and the address is not on the list below, then your water is safe to drink.

• Current Boil Water Notices

  Updated 12/2/2021 at  1:33 PM

   

  
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  PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

  Date Issued	Street Name	Address Range	Work Order	Date Rescinded
  12/2/2021	Choctaw Av	445 - 519	4398458
  12/1/2021	Crystal Hills Dr	3002 - 3242	4394886
  12/1/2021	Crystal Hills LP S	3105-3227	4394886
  12/1/2021	Crystal Hills LP E	2402-2424	4394886
  12/1/2021	Crystals Hills LP W	2410-2427	4394886
  12/1/2021	Fitzgerald Rd	350	4105071
  12/1/2021	David St	5215-5345	4105071
  12/1/2021	Kyle St	2415-2521	4398047
  12/1/2021	Lake Morton Av	91	4398132
  12/1/2021	Chiles St	732-748	4398132
  11/30/2021	Creeks Vista Bl	1816-1894	4397714	December 1, 2021
  11/29/2021	Gardner Oaks Ln	3104-3235	4397659	December 1, 2021
  11/26/2021	Martin Av	2620	4395200	November 28, 2021
  11/26/2021	Handley Bl	1518	4395200	November 28, 2021
  11/26/2021	New Jersey Rd	2445-2505	4395200	November 28, 2021
  11/24/2021	Baird Av	3215-3240	4395089	November 26, 2021
  11/24/2021	Crestview Av	1106-1145	4395083	November 26, 2021
  11/24/2021	Atlantic Av	1129-1215	4395083	November 26, 2021
  11/24/2021	Keuka Lp	3004-3183	4394372	November 26, 2021
  11/23/2021	Gardner Rd	3205-3214	4394228	November 27, 2021
  11/22/2021	Thornwood Wy	303-328	4393922	November 24, 2021
  11/20/2021	E Gary Rd	1604-1717	4393804	November 22, 2021
  11/17/2021	Faye Av	1428-1650	4392396	November 19, 2021
  11/17/2021	George Jenkins Bl	1705-1747	4392155	November 19, 2021
  11/16/2021	Reynolds Rd	3130-3240	4392154	November 18, 2021
  11/16/2021	S Tennessee Av	830-842	4392039	November 18, 2021
  11/16/2021	Arapahoe Av	449-519	4391834	November 18, 2021
  11/14/2021	Strickland Manor	3901-3972	4390810	November 16, 2021
  11/11/2021	S Florida Av	4750-4790	4389691	November 13, 2021
  11/11/2021	Laurel Point Dr S	4403-4454	4389687	November 13, 2021
  11/11/2021	Clayton Av S	714-802	4389693	November 14, 2021
  11/11/2021	George Jenkins Bl	1057-1317	4389690	November 14, 2021
  11/10/2021	Stella Av	601 - 618	4386002	November 12, 2021
  11/10/2021	Woodhill Dr N	328-366	4389203	November 12, 2021
  11/8/2021	Dovetail Ln S	3609-3649	4388810	November 11, 2021

   

• What is a Boil Water Notice?

  On April 30th, City of Lakeland Water Utilities implemented a new way that embraces technology to notify customers when important events happen like: Precautionary Boil Water Notices, Planned Water Outages, etc.

  For the past several decades, City of Lakeland crews would manually hang a notice called a door hanger on the front doors of impacted customers. This system is antiquated and a common complaint from customers is that they don’t typically use the front door and may enter through the garage or a side door. Since April 30, 2021, those types of notifications are being sent directly to the customer through a phone call, text message, or email that is associated with the customer’s Water Utility account.

  Bill Anderson, Director of Water Utilities said, “Notification systems using the latest technology have been around and used by some of our neighboring communities for years. I’m excited that we will be adopting this type of direct contact method going forward. We want our customers to be safe and know the issues that may be impacting them. A direct contact method almost like the reverse 911 systems is a much better way to keep our citizens informed compared to a door hanger that oftentimes is missed by the customer.”

  To ensure utility customers continue to receive important notifications, it is critical that each customer provide Lakeland Electric Customer Service with their contact information and update it when necessary. This can be done through the Customer Portal at LakelandElectric.com or by contacting Lakeland Electric Customer Service at 863.834.9535.

  Customers impacted by a notification message will receive it in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  
  During this notification process, customers will be asked to confirm receipt of the message. If a customer does not confirm receipt of the notification, their next contact method will be used to inform them of this notification. Once a customer confirms, the system will stop and recognize receipt of the notification.

  These important messages will inform the impacted customer of the situation and reason for notification. At no time, will these notifications ask for any personal information or request payment. Customers reached by phone or text will be asked to respond by pressing a confirmation code so the system recognizes the customer was reached and the notification message was delivered.

   

• What is a Precautionary Notice?

  The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

• Water Treatment

  A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

• Household Treatment Tips

  Boil water for one minute and cool before use. Follow these tips:

  • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
  • Discard any ice from automatic ice-makers.
  • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
  • Allow the water to run until it is clear before washing clothes.
• Notice Delivery

  Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants.

  Customers impacted by a notification message will receive the lift notice in the same manner.  Precautionary Boil Water notices and Lift notices will be delivered in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  For additional Precautionary Boil Water Notice or Water Quality questions please call (863) 834-6802.