Boil Water Notices

Storms: If you lose water pressure during a storm, boil drinking and cooking water for at least one minute as a precaution. Communication systems could be affected by storm impacts and precautionary boil water notice communications may not reach everyone. The City of Lakeland sends texts or email alerts directly to those impacted using the contact information associated with your Lakeland Electric billing account. Customers impacted will receive the lift notice in the same manner. The website does not automatically update and may not provide the most up-to-date information available.
If you are a Polk County Utilities customer, please contact their Customer Service at (863) 298-4100.

• Current Boil Water Notices

   

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  Updated 5/9/2025 at 4:00 PM

  Please note: The website does not automatically update when notices are sent. Please use Everbridge phone, text, and email communications as your primary source for boil water notices and rescind communications. If you need to update your contact information in our system, please contact Lakeland Electric Customer Service at (863) 834-9535.

  
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  Planned Outages:

  • The City of Lakeland Water Utilities is scheduling a temporary water outage for addresses 8515 - 8720 sr 33 north from 05-08-2025 08:00 AM through 05-08-2025 04:00 PM. This notice is associated with order number 5043933.

  Following a planned temporary water outage, the City of Lakeland Water Utilities will issue a precautionary boil water notification. During this time, we advise that all water used for consumption be boiled prior to consumption. A rolling boil of one minute is sufficient. As an alternative, bottled water may be used.

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  PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

   

  Date Issued	Street Name	Address Range	Work Order	Date Rescinded
  5/9/2024	Enterprise Street	1104-1147	5054678
  5/6/2025	Laurel Glen Drive	2506-2564	5058503	5/8/2025
  5/6/2025	North Webster Avenue	1404-1503	5058283	5/7/2025
  5/4/2025	Sky View Cove	1202-1335	5057859	5/6/2025
  5/2/2025	Meadowood Pointe Road	1002-1098	5055450	5/4/2025
  5/2/2025	Brookmeadow Drive	1161-1106	5055450	5/4/2025
  5/2/2025	Pogonia Drive	1169-1113	5055450	5/4/2025
  5/2/2025	Dosseywood Court	4803-4842	5055450	5/4/2025
  5/2/2025	Dosseywood Lane	1104-1252	5055450	5/4/2025
  5/2/2025	Spicewood Drive	735-926	5055549	5/4/2025
  4/30/2025	Spicewood Drive	701-925	5054980	5/3/2025
  4/28/2025	Success Avenue	801-826	5052135	4/30/2025
  4/28/2025	East Ridgewood Street	418-420	5052135	4/30/2025
  4/28/2025	Sylvester Road	1729-2022	5052111	4/30/2025
  4/28/2025	Meadowbrook Avenue	1803-1831	5052111	4/30/2025
  4/26/2025	3115 North Socrum Loop Boulevard	Buildings 9-20	88888898	4/28/2025
  4/25/2025	East Myrtle Street	621-622	5050863	4/27/2025
  4/25/2025	Vermont Avenue	701-719	5050863	4/27/2025
  4/25/2025	W Lime Street	1224-1234	5050701	4/26/2025
  4/24/2025	Waterview Boulevard West	1114-1236	5050621	4/29/2025
  4/24/2025	Cindy Lane	3419-3537	5033860	4/26/2025
  4/23/2025	Saint Vincent Terrace	3355 - 3385	5049091	4/25/2025
  4/22/2025	Captiva Point	936-901	5048811	4/24/2025
  4/21/2025	Mac Lean Court	2620-2608	5048607	4/23/2025
  4/21/2025	Macaw Place	5760-5818	5048387	4/23/2025
  4/21/2025	South Combee Road	3305-3368	5048378	4/22/2025
  4/21/2025	Blair Circle North	2435-3301	5048378	4/22/2025
  4/21/2025	Blair Circle South	2409-2525	5048378	4/22/2025
  4/18/2025	Orangewood Court	4309-4314	5047134	4/20/2025
  4/18/2025	Orangewood Drive	1509-1510	5047134	4/20/2025
  4/17/2025	Cinnamon Way North and West	1209 - 2226	5047090	4/20/2025
  4/16/2025	Golfview street	2214 - 2403	5045205	4/18/2025
  4/15/2025	Ridgewood Street	113- 832.5	5044882	4/17/2025
  4/15/2025	Pennsylvania Avenue	821 and 829	5044882	4/17/2025
  4/15/2025	Fairway Avenue	613-722	5001670	4/17/2025
  4/14/2025	Golfview Street	2214-2338	5001670	4/18/2025
  4/12/2025	Suffolk Circle	2314-2332	9999999	4/14/2025
  4/12/2025	Hampton Avenue	417-440	9999999	4/14/2025
  4/12/2025	Nansemond Avenue	416-439	9999999	4/14/2025
  4/9/2025	Lake Point Drive	1108-1252	5041659	4/12/2025
  4/9/2025	Old Scott Lake Road	5704-5806	5040112	4/11/2025
  4/9/2025	North Florida Avenue	908-926	5040037	4/10/2025
  4/9/2025	Emma Street	120-126	5040037	4/10/2025
  4/9/2025	North New York Avenue	805-849	5040037	4/10/2025
  4/8/2025	Augusta Street	819-954	5040024	4/10/2025
  4/8/2025	Anderson Avenue	1107-1131	5040024	4/10/2025
  4/6/2025	Highlands Place Drive	4759-4871	5039622	4/9/2025
  4/1/2025	Songbird Lane	3326-3393	5037362	4/3/2025
  3/29/2025	Clyde St.	2202-2225	5034156	3/30/2025
  3/29/2025	Fleming Ave.	1126-1145	5034156	3/30/2025
  3/28/2025	Holton Rd.	1816-1886	5034120	3/30/2025
  3/28/2025	Burns Street	2211-2342	5001670	3/30/2025
  3/28/2025	Lakeside Court	799-822	5032333	3/30/2025
  3/27/2025	Cresap Street	2401	5032070	3/30/2025
  3/27/2025	Cannon Street	2401	5032070	3/30/2025
  3/27/2025	South Minnehaha Avenue	911-933	5032070	3/30/2025
  3/26/2025	West Lime Street	1108-1144	5032042	3/28/2025
  3/26/2025	Gibson Road	510-611	5032276	3/28/2025
  3/26/2025	Lakeland Hills Boulevard	1705-1729	5032127	3/28/2025
  3/25/2025	Woodburn South and East	2129-3829	5026139	3/27/2025
  3/25/2025	South Florida Avenue	4730-4818	5031821	3/27/2025
  3/24/2025	Vine Lane	ALL	5031764	3/26/2025
  3/24/2025	Broadway Street	2403-2565	5031764	3/26/2025
  3/20/2025	Raintree Way	3535-3595	5030054	3/23/2025
  3/20/2025	Carolyn Drive	603-640	5029997	3/25/2025
  3/20/2025	Montgomery Avenue	401 - 517	5030025	3/22/2025
  3/20/2025	Alyce Street	1320 - 1348	5030025	3/22/2025
  3/20/2025	Auburn Street	1320 - 1330	5030025	3/22/2025
  3/20/2025	Corona Del Mar Street	302 - 310	5029872	3/21/2025
  3/20/2025	Vallejo Court	320 - 360	5029872	3/21/2025
  3/20/2025	Pico Court	315 - 364	5029872	3/21/2025
  3/20/2025	El Dorado Avenue	5666 - 5760	5029872	3/21/2025
  3/18/2025	West 2nd Street	114	5027670	3/20/2025
  3/18/2025	North New York Avenue	1125	5027670	3/20/2025
  3/18/2025	North Missouri Avenue	1029 - 1056	5027670	3/20/2025
  3/18/2025	North Missouri Avenue	1129	5027670	3/20/2025
  3/17/2025	Minnehaha Avenue	911-931	4877937	3/19/2025
  3/17/2025	Crespa Street	2401	4877937	3/19/2025

   

• What is a Boil Water Notice?

  On April 30th, 2021, City of Lakeland Water Utilities implemented a new way that embraces technology to notify customers when important events happen like: Precautionary Boil Water Notices, Planned Water Outages, etc.

  For the past several decades, City of Lakeland crews would manually hang a notice called a door hanger on the front doors of impacted customers. This system is antiquated and a common complaint from customers is that they don’t typically use the front door and may enter through the garage or a side door. Those types of notifications are now being sent directly to the customer through a phone call, text message, or email that is associated with the customer’s Water Utility account.

  Bill Anderson, Director of Water Utilities said, “Notification systems using the latest technology have been around and used by some of our neighboring communities for years. I’m excited that we will be adopting this type of direct contact method going forward. We want our customers to be safe and know the issues that may be impacting them. A direct contact method almost like the reverse 911 systems is a much better way to keep our citizens informed compared to a door hanger that oftentimes is missed by the customer.”

  To ensure utility customers continue to receive important notifications, it is critical that each customer provide Lakeland Electric Customer Service with their contact information and update it when necessary. This can be done through the Customer Portal at LakelandElectric.com or by contacting Lakeland Electric Customer Service at (863) 834-9535.

  Customers impacted by a notification message will receive it in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of (863) 834-6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  
  During this notification process, customers will be asked to confirm receipt of the message. If a customer does not confirm receipt of the notification, their next contact method will be used to inform them of this notification. Once a customer confirms, the system will stop and recognize receipt of the notification.

  These important messages will inform the impacted customer of the situation and reason for notification. At no time, will these notifications ask for any personal information or request payment. Customers reached by phone or text will be asked to respond by pressing a confirmation code so the system recognizes the customer was reached and the notification message was delivered.

   

• What is a Precautionary Notice?

  The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

• Water Treatment

  A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

• Household Treatment Tips

  Boil water for one minute and cool before use. Follow these tips:

  • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
  • Discard any ice from automatic ice-makers.
  • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
  • Allow the water to run until it is clear before washing clothes.
• Notice Delivery

  Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants.

  Customers will receive a notification message.  Precautionary Boil Water notices and Lift notices will be delivered in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of (863) 834-6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  For additional Precautionary Boil Water Notice or Water Quality questions please call (863) 834-6802.