Protect Yourself from Permit Payment Scams

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  What is happening?

  Scammers are sending emails that look like they are from the City, asking for payment related to permits or inspections. These messages may include real project details and staff names.

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  How to recognize a scam

  • You receive an unexpected email requesting payment

  • The message creates urgency or pressure to act quickly

  • Payment is requested through wire transfer, apps, or cryptocurrency

  • Payment instructions differ from what the City normally provides

  • The sender’s email address looks similar, but not exact

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  What the City will NOT do

  • We will not change payment instructions through email

  • We will not request payment through gift cards, crypto, or peer-to-peer apps

  • We will not pressure you to make immediate payment without verification

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  How to safely make payments

  • Only use official City payment methods and websites

  • Follow instructions provided through your normal permitting process

  • When in doubt, contact the City directly using a known phone number

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  What to do if you receive a suspicious message

  • Do not click links or send payment

  • Do not reply to the email

  • Contact the City using official contact information

  • Report the message to City staff

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  If you already sent payment

  • Contact your bank or payment provider immediately

  • Report the incident to the FBI Internet Crime Complaint Center (IC3)

  • Notify the City so we can assist and track the activity

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  Questions?

  Contact the City of Lakeland Community and Economic Development department at 863-834-6011 or LCED@lakelandgov.net