FAQs

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Application Process FAQs

• Will I need an email account to apply for a position?

  Yes, you will need an email address in order to create an account.  If you do not have an email address, you can set up a free email address at www.yahoo.com or www.gmail.com. 

• What happens to my application once I apply?

  Your application will be reviewed by Human Resources to determine if you have met all of the minimum requirements.  Once you have met all the minimum requirements you will be moved on to the next step in the hiring process.  You can check the status of your application by logging into your account online at www.lakelandgov.net or by contacting Human Resources at 863.834.8798.

• What if I forget to attach my documents at time of application?

  If you have already submitted your application and forgot to attach your documents you can submit the documents by emailing them to civilservice@lakelandgov.net or by dropping them off in person or mailing them to 500 North Lake Parker Avenue, Lakeland, Florida 33801.

• What does a continuous posting date mean?

  A continuous closing date means that there is currently no definite closing date for the recruitment, it may close at any time—WITHOUT NOTICE.

• What if I have a disabling condition that requires a reasonable accommodation to participate in the application or testing process

  You must notify Human Resources at 863.834.8798.  Documentation of disability may be required. The City TDD phone number is 863.834.8333.

• If offered the position, will I be required to complete a criminal background investigation and drug testing?

  Yes.  Background checks comply with the Fair Credit Reporting Act (FCRA) are conducted on all City of Lakeland new hires.  Failure to disclose criminal history information may result in being rejected for employment consideration.  We are also committed to be a drug free workplace.  All new hires and employees are subject to testing. Offenders using or possessing illegal drugs will be denied employment and/or subject to termination.

• Will I be notified that I was not selected for a position?

  Once a candidate is selected and starts their first day of employment, all other candidates will receive an email notifying them that they were not selected for the position.

Pre-Employment Testing FAQs

• How do I know if an assessment is required for a position?

  The job posting will indicate an exam date toward the end of the posting to indicate that an exam is required.

• How will I know that I am invited to take an assessment?

  Once the position closes all candidates are evaluated based on the minimum qualifications of the position.  If you meet the requirements for the position you will be sent an email outlining the testing date, time, and location.  Please check your email frequently to ensure that you do not miss a testing date.

• How will I know if I passed or failed an assessment?

  Once all assessments for the position are graded, you will receive an email with your overall score and the required passing score (cut score).

• If I pass the assessment does that guarantee an interview?

  A passing score does not guarantee an interview for the position.  The hiring manager will select the candidates based on their experience and assessment score to determine which candidates they will invite for an interview.

• How long is my test score valid for?

  Test scores are valid for 18 months.  Police and Fire assessments are valid for 24 months.

• When can I retest for an assessment?

  You can retest for an assessment after 6 months.  Some candidates decide to retest to increase their score.  If you received a test score below the passing requirement you can test to enhance your score above the passing requirement after 6 months.  If you passed the assessment prior, you will still have the opportunity to retest after 6 months to enhance your score.  When you decide to retest your most recent score will become your new score and all prior scores will no longer be valid.

• If I have a valid test score for a position do I need to reapply or will I be considered for future positions while my test score is valid?

  The hiring manager has the ability to consider prior applicants with valid test scores for positions, but this is not guaranteed.  To ensure that you will be considered for future opening we encourage you to apply for each posting.

• How will I know that my prior test score is no longer valid and I am required to take the test again?

  If you have applied for a position and your prior test score is no longer valid you will receive an email from Assessment Services inviting you to take the assessment.

• If I qualify for veteran’s preference points will they be added to my assessment score?

  Veteran’s preference points will be added to each step of the process as long as you meet the passing score requirements for that step.

First Day of Employment FAQs

• What can I expect on my first day of employment with the City of Lakeland?

  You will participate in Onboarding to become familiar with City, the requirements of being a City of Lakeland employee, and the various benefits that you will receive.  This Onboarding experience will give you exposure to our City Management team and their expectations.

• How do I know when my first day will be?

  During the pre-employment process you will meet with Human Resource to complete your new hire paperwork.  At this time, you will be provided a tentative start date that is contingent upon your successful completion of the drug test, criminal background investigation, motor vehicle report, physical, and successful completion of the I9 (proof that you are eligible to work in the United States).  This date will be confirmed with you once all requirements are met.

• Where do I report on my first day?

  You will report at 7:30am on your first day to the City of Lakeland Training/Assessment Center.  This is located at 989 East Memorial Boulevard, Lakeland, Florida 33801.  During the first part of the day you will meet with your supervisor/manager and they will provide you with your schedule and reporting locations for your work assignment.

• Do I need to pack a lunch on my first day of employment?

  No, you will receive a complimentary breakfast and lunch on your first day of employment.