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City of Lakeland Water Utilities Wants To Hear From Our Customers Take The Water Service Survey And Share Your Opinions: City News Blog

LAKELAND, FL (April 6, 2023) | The City of Lakeland strives to provide customers with reliable, quality, responsive and cost-efficient water, and wastewater services. This commitment is consistent with our mission in providing an exceptional quality of life for City of Lakeland customers. Customer satisfaction is extremely important, and feedback is helpful in the efforts to continually improve services.

The City of Lakeland Water Utilities is looking for customer input as the utility plans for the future.  The survey will run through the month of April. Please go to https://arcg.is/0OiC0W and share your opinions about the City of Lakeland Water Utilities. The Customer Satisfaction Survey is comprised of 20 questions that should take less than 10 minutes to answer.  The survey is designed to capture both quantitative and qualitative data that will assist the Water Department in better understanding customer opinions.

The survey asks questions about:

  • Water Department Services
  • Unplanned Disruptions
  • Customer Satisfaction
  • Charges for Service
  • Disposal of Medication, Grease and Food
  • Conservation

Survey results will be analyzed to help identify the strengths of the utility and the areas of public concern that may require attention.  The feedback from the survey will enable the City of Lakeland to better understand customer needs, preferences, and satisfaction levels. This will allow the utility to make informed business decisions while planning for the future.


Kevin Cook
Director of Communications
City of Lakeland

About Lakeland

The City of Lakeland was incorporated in January 1885 and has grown to become one of the largest inland communities in Florida.  With a current population of over 100,000 Lakeland continues to grow. It has been designated a Standard Metropolitan Statistical Area by the US Census Bureau for over 30 years.  With tourist attractions and gulf beaches only an hour away, Lakeland continues to capitalize on its ideal central Florida location along the I-4 corridor.  The City owns and operates Lakeland Electric, the third largest publicly owned utility in Florida and it was one of the first to offer power in the Sunshine State over 115 years ago. 

For additional information about the City of Lakeland, please visit www.lakelandgov.net.  Citizens are also invited to follow the City on Facebook, Twitter, Instagram, YouTube, Vimeo, Snapchat and Nextdoor.  Citizens can find the City of Lakeland on these social media platforms by searching lakelandgov. 



For additional information about the City of Lakeland, please explore LakelandGov.net.
Citizens are also invited to follow the City on social media.