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Risk Department Contact List

  • Risk

    Risk Contacts

    Division Phone #
    Claims 863-834-6700
    Benefits 863-834-6797
    Admin 863-834-6793
    Safety 863-834-6790
    First Name Last Name Phone #
    Joyce Dias 863-834-6796
    Vacant   863-834-8664
    Andrew Elwing 863-834-6793
    Linda Robinson 863-834-6714
    Shannah Rieder 863-834-8783
    Laura Gudger 863-834-6767
  • Benefits

    Benefits Contacts

    Contact Name Phone # Remarks
    Health Benefits Office General Number 863.834.6797 City of Lakeland
    Stephen Delfino 863.834.6768 City of Lakeland
    Winsome Jackson 863.834.6736 City of Lakeland
    Dylan Orth 863.834.6798 City of Lakeland
    Sophie Nieves 863.834.8890  City of Lakeland
    Medical - United HealthCare (UHC)    
    Medical Customer Service 800.377.5108 For Enrollees to discuss claims and benefits.
    Use your UHC Identification Card information
    Pharmacy - UHC OptumRx Customer Service 800.377.5108 For Enrollees to discuss general pharmacy issues
    i.e. formulary items. Use your UHC ID Card info.
    UHC Advocate4Me for Members 800.377.5108 For Enrollees to discuss plan benefits, claims issues,
    recent diagnosis and where to go for care.
    Use the UHC ID Card Information.
    Medical Authorization Number for Providers 800.711.4555 For Providers to Discuss with UHC (Peer to Peer) to obtain
    authorization for MRIs/other medical procedures.
    Pharmacy Authorization Number for Providers 800.788.7871 For Providers to Discuss with UHC (Peer to Peer)
    to obtain authorization for medications.
    Pharmacy - UHC OptumRx Specialty Pharmacy 888.739.5820 For Enrollee's to discuss Specialty Pharmacy Orders.
    Use your UHC Identification Card information
    Flexible Spending and/or Dependent Care 866.755.2648 For Enrollees to discuss Flexible Spending Claims
    Use your UHC Identification Card information.
    UHC Nurse Line 800.846.4678 For Enrollees.
    Use your UHC Identification Card information.
    Dental - Humana 800.342.5209 For Enrollees, go to Humana.com/register and "Get Started," click on All Other Members.  Enter you SSN, Date of Birth, and Zip Code.
    EyeMed 866.804.0982 For a complete list of in-network providers near you, use our Enhanced Provider Locator on EyeMed.com or simply call.
    Employee Assistance Program    
    ComPysch 866.606.6344 For Enrollees - Upon calling let the representative know you are
    with City of Lakeland and if it is a crisis.
    Use the Sponsor's SSN.
    Accident &/or Critical Illness    
    MetLife for Accident, Hospital Indemnity, and/or Critical Illness 800.438.6388 Access you certificate online at www.metlife.com/mybenefits, on the Home Page, click on "Register Now."


  • Various

    Various Contacts

    Name/Department Phone #
    Employee Onsite Clinic 863.834.6710
    IT Help Desk 863.834.8460
    Fax Contacts Fax #
    Claims - Secured 863.834.6787
    Risk Management at Purchasing 863.834.6777
    Workers Comp 863.834.6746
    Conference Rooms Phone #
    Purchasing 863.834.6830
    Risk 863.834.5721
    Additional Phone #
    Corvel Adjuster 863.608.4976
    Guardhouse 863.834.6773


  • Workers Compensation

    Workers Compensation Contacts

    First Name Last Name Phone #
    Ann Marie  LoCascio 863-834-8659
    Vacant    863.834.8624
    Ciara  Milhomme 863.834.5736
    Joseph Nicolette 863.834.5720
    Work Injury Nurse Line After Hours 800.825.2775


  • Safety

    Safety Contacts

    First Name Last Name Title Phone #
    Ian Parker Safety Specialist 863.860.9021
    Matt Bernal

    Safety TechnicianPublic Works (Construction & Maintenance, Engineering, Facilities Maintenance, Fleet Management, Lakes and Stormwater and Traffic) and Water Utilities (Water Distribution and Wastewater)


    Safety Technician | Lakeland Electric (Energy Production, Energy Delivery, Field Services and Administration), RP Funding Center, Telecommunications, Risk Purchasing and Warehouse

    Dariusz Krajewski

    Safety Technician| Parks & Recreation, Lakeland Linder Airport, Lakeland Police, Lakeland Fire, Libraries and City Hall


    24/7 On-Call Safety



  • Purchasing

    Purchasing Contacts

    First Name Last Name Phone #
    Phillip  Sciulli 863.834.6783
    Linda Alspaugh 863.834.8787
    Vacant   863.834.6788
    863.698.6188 - Cell
    Laurel Hudson 863.834.6785
    Tara Walls 863.834.6781
    Todd Glidewell 863.834.6827
    Main   863.834.6780


  • Warehouse

    Warehouse Contacts

    First Name Last Name Phone #
    Joanna Parker 863.834.6867
    Benjamin Black 863.834.6782
    Kelli Wisham 863.834.6867
    JR (Arthur) Byers 863.834.6745
    Janet Birtley 863.834.6867
    Jerromiah Payne 863.834.6772
    Orlando Mastarreno 863.834.6776
    Front Office   863.834.6772