Water Utilities Emergency Numbers:
Water Emergencies Call:
24 Hours: (863) 834-4248
Wastewater Emergencies Call:
24 Hours: (863) 834-8277
Hurricane-related Water Alerts:
Please limit your water usage to take pressure off the sewer system as we recover from the storm!
If you think you are experiencing a water outage, click here!
If you want updates on boil water notifications, click here!
Due to the severe weather conditions, water service outages have occurred in some areas.
If you lost water pressure during the storm, boil drinking and cooking water for at least one minute as a precaution. Communication systems could be affected by storm impacts and precautionary boil water notice communications may not reach everyone. The City of Lakeland sends texts or email alerts directly to those impacted using the contact information associated with your Lakeland Electric billing account. Customers impacted will receive the lift notice in the same manner. The website does not automatically update and may not provide the most up-to-date information available.
If you are a Polk County Water Utilities customer, please contact their Customer Service at (863) 298-4100.
About Lakeland Water Utilities
Lakeland Water Utilities is responsible for providing potable water and wastewater reclamation to residential, commercial, and industrial customers. We are proud to serve the greater Lakeland area, and we welcome any questions or comments concerning our services!
Water & Wastewater Service Availability
Our Water service territory covers about 132 square miles of the greater Lakeland area. The Wastewater Service territory covers about 149 square miles. Use this Services link to determine availability at a Lakeland address.
Questions?
Are you considering buying or building in the Lakeland area?
Do you want to know if Lakeland Water or Wastewater Services are available in a specific area?
Lakeland Water Utilities can assist you in determining if our services are available. We will need the street address and possibly the Parcel Identification number. Please have this information ready and contact the office using the link in the navigation panel or email us at WaterUtilityQuestions@lakelandgov.net.
2024 Emergency Preparation Resource Guide
Learn about resources tailored to help protect your loved ones and home against natural disasters. This guide includes comprehensive safety checklists, Polk County’s evacuation and shelter maps, along with the Polk County’s special needs registration form and much more.
Smart Water Meter Program
Over the next five years (starting in December 2017), Water Utilities will be installing Smart Water meters. To learn more about our Water Smart Grid project, Click Here.
Lakeland Learn and Grow Workshops
The City of Lakeland Lunch and Learn workshops with the UF/IFAS Polk Extension have been rebranded to the Lakeland Learn and Grow workshop series. These classes are FREE and a great opportunity to learn all about gardening and landscaping topics rooted in Florida-Friendly Landscaping. Locations and times vary each month so it's important to check the Eventbrite webpage for the most up-to-date information and for registration.
